RESOURCES

User guide for Healthcare Provider: Web App

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All of the instructions in this user guide describe how you, as a healthcare provider, use the Kind web app on your computer. Separate user guides are available to use the Kind mobile app as a healthcare provider or patient.

All of the instructions in this user guide describe how you, as a healthcare provider, use the Kind web app on your computer. Separate user guides are available to use the Kind mobile app as a healthcare provider or patient.

Log in

Kind web app can be used with the latest version as well as the previous two of these browsers; Chrome, Firefox, Safari, Edge.
Do this:

  1. Open your browser and go to https://web.kind.app/login
  2. Enter your username and password.
  3. Click Login. Note: The first time you log in, you will have to change your password.

You have now logged in to the web app.

Log out

You stay signed in to the web app unless you close your browser or actively log out. You can choose to log out at any time.

  1. Click Logout in the upper right corner.

You have now logged out from Kind.

Contact support

If you have problems with the app, send an email to: support@kind.app.

Add contact (patient)

In order for a patient to log in to the app, you must first add the contact. Do this:

  1. Log in to the web app.
  2. Click Add Contact.
  3. Enter the patient's mobile number.
  4. Add tags that you want to use to find this patient in the contact list (optional). Tip: You can also add or remove tags for the contact later.
  5. Click Add.
  6. A text message with instructions to download the app will be sent to the mobile phone number you have entered.

You have now added a contact. Note: The contact is displayed as Pending ... in the contact list until the person has logged in to the app.

Filter contact list

You can easily find a contact in the contact list. Do this:

  1. Log in to the web app.
  2. Go to the tab Messages.
  3. Click in the search box above your contacts.
  4. Enter a keyword with which you want to filter the list. Use spaces between your keywords to filter more than one keyword. Filtration is based on; First name, Last name, Tag, Mobile number.

The contact list now shows only the contacts that meet your keywords. The percentage of the total number is also displayed. Tip: Tags are a great way to manage groups of patients and broadcasting messages.

See unread messages

You can easily see when you have not read the latest communication with a contact. Do this:

  1. Log in to the web app.
  2. Go to the tab Messages.
  3. If you see a counter at a contact, it means that you have not read the most recent communication with that contact. This means:
    - You have not read what the contact has written.
    and/or
    - You have not read what a colleague has answered.
  4. Click on the contact to view the communication.

You have now seen the latest communication with the contact.

Send message to a contact

You can communicate with a single contact. Do this:

  1. Log in to the web app.
  2. Go to the tab Messages.
  3. Click the contact.
  4. Click the text input field.
  5. Write your text.
  6. Click Send.

You have now sent a message to a contact. A notification will be sent to the contact if the contact has approved notifications being sent from Kind.

Send broadcast message

You can easily communicate with many contacts at once. Each contact receives the message as a single message, so no group is created. Do this:

  1. Log in to the web app.
  2. Go to the tab Messages.
  3. Click Broadcast.
  4. Select the contacts you want to send the message to. Tip: You can easily select all contacts at once. Use the search bar to filter by tags, names, and numbers.
  5. Write your text. 
  6. Click Send.

You have now sent a message to several contacts. A notification will be sent to the contact if the contact has approved notifications being sent from Kind.

Send PDF

  1. Log in to the web app.
  2. Go to the tab Messages.
  3. Choose the whom you would like to send a PDF.
  4. Click the + in the lower left-hand corner.
  5. Browse your library and choose the PDF you would like to send.
  6. Click Send.
  7. Type last name to confirm the action to send file.

Log in first time (staff) 

  1. When the workspace is created you will receive your login details and temporary password in your email inbox. Your username is the email you signed up with. 
  2. Go to login page https://web.kind.app/
  3. Enter your username and temporary password. 
  4. Log in.
  5. When you log in the first time you will be asked to change the temporary password to one of your choice based on certain criteria that are specified in the box below.
  6. Next time you log in, use the new password you have created.

Download conversation

  1. Log in to the web app.
  2. Go to the tab Messages.
  3. Choose the message you would like to export.
  4. On the right-hand side click on Download Conversation.

Export form

  1. Log in to the web app.
  2. Go to the tab Messages.
  3. Choose the conversation with the contact where the form has been shared. 
  4. Find the form in the chat flow.
  5. Click on Download on the completed form.
  6. Confirm download.